Tenets of Transparency (from: Steve Eichert)
http://dotnetjunkies.com/WebLog/seichert/archive/2005/02/08/52583.aspx | Comments
Eric Sinks’ recent “Business of Software” column entitled “Tenets of Transparency” is a must read for any ISV. Eric offers excellent advice and backs up his advice by having a company, SourceGear, that does very well on all his points.
A while ago when I first purchased Vault I had some troubles entering my license key. I intentionally left out the company name because I didn’t want my bad experience entering a license key preventing other developers from trying Vault, since its an excellent product. Eric quickly posted a comment [1] to my entry saying that he realized that entering the license needed to be fixed and SourceGear was on it. By responding to my original post Eric gained my trust. Although I had a couple stints with other version control software (Subversion), I’m back using Vault. If Eric hadn’t responded to that post he would not have gained my trust and may have lost me as a customer. Now with that said I use Vault as my version control software at home, where Eric doesn’t make any money off me (other then the $49 I paid back when the single developer license wasn’t free) since he offers a free license for a single developer. However, I’m sitting here writing about his product and his company which has to be worth something?
Anyway, if and when I start my own ISV I will definitely use Eric’s advice within Tenets of Transparency to determine what the best mix is for my situation.
[1] which you can’t see right now because I have comments turned off….hopefully they’ll be back soon
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